Shipping & Returns Policy
At Peptiqo Labs, we aim to provide a fast and reliable delivery service to customers throughout the UK.
All orders are processed as quickly as possible, with the aim of delivering to UK addresses within 1 working day. In some circumstances, delivery may take up to 3 working days depending on courier availability, location, or other factors outside of our control.
Once your order has been dispatched, you will receive confirmation with any available tracking information.
Please ensure that all delivery details provided at checkout are accurate. Peptiqo Labs cannot be held responsible for delays caused by incorrect address information supplied by the customer.
Packaging & Handling
All orders are carefully prepared and packaged to help ensure products arrive in suitable condition. We take care throughout the dispatch process to maintain product quality and provide a reliable customer experience.
Returns Policy
We want all customers to be satisfied with their purchase. If you receive an item that you believe is not satisfactory, please contact us as soon as possible so we can review your request.
To request a return, please contact:
Email: info@peptiqo-labs.com
Telephone: 07451 238163
Please include:
- Your order number
- Details of the issue
- Any relevant information or photographs where applicable
Returns must be approved before sending any items back.
Refunds
Once a returned item has been received and inspected, we will review the issue and provide an appropriate resolution where applicable.
Refunds, replacements, or other solutions will be considered on a case-by-case basis.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact:
Peptiqo Labs
Glasgow G12, United Kingdom
Email: info@peptiqo-labs.com
Telephone: 07451 238163